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The Pipe Spy Difference

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Prospective customers frequently ask us: What is it that makes our team different?

What exactly is the Pipe Spy difference?

One of our guiding principles is that we want to be the sewer repair company you’ll recommend to your friends and neighbors. This mission has led our team to develop the expertise, depth of experience and knowledge of local sewer compliance that you require. Along with the best in professionalism, certification, licensing and overall quality of work, Pipe Spy offers the best service you can find in the San Francisco Bay Area.

Here are some of the major differences you’ll experience when you work with our team.

1. Quality of Work

Since 1998, the team at Pipe Spy has solved problems other plumbers can’t.

For example, we were early advocates of and assisted in an advisory capacity around local permitting laws bringing the trenchless sewer replacement method to Bay Area communities; and since then we have become one of California’s leading trenchless sewer replacement experts. Our top-of-the-line video inspection coupled with traditional sewer repair services, provides our customers with the highest-quality suite of plumbing and sewage services you’ll find in the area.

In fact, we are so confident in our work that we offer a Flush with Confidence© Warranty for three full years. If any of our work was incorrect, we’ll respond promptly to fix it. Guaranteed.

2. Professionalism

We treat everyone from the homeowner to the family dog with respect. That means anyone who wears the Pipe Spy logo will arrive at your home with both the competence to answer your questions and the willingness to help solve your plumbing problem.

This reliability and trustworthiness is exemplified in our A+ rating with the Better Business Bureau. From project initiation through completion and beyond, you’ll experience service from true professionals.

3. Certifications and Licensing

Pipe Spy is licensed by the California Contractor State License Board for General Engineering, Plumbing and as a General Building Contractor. This allows us to provide the best plumbing solutions for your home. We also participate in many industry organizations including NASSCO, IPBA, NASTT and ASCE.

While showing off our certifications is one thing, we believe in putting those certifications into practice. We educate our staff to excel, we pass on our knowledge, and we are always seeking new ways to improve for our customers, whether it’s through adapting to new technology, adopting sustainable business practices, or re-certifying our company each year.  Our team has over 40 years of experience between them in this industry—so you can trust that we know how to handle any situation that arises.

4. Customer Service

“They were the hardest, most consistent workers I've seen in a long time.”
–Maryellen K.

We believe in treating our customers right, and thanks to nearly two decades of outstanding service, our loyal customers consistently leave us great reviews and recommend Pipe Spy to their friends and neighbors.

This has helped us earn another certification: the “highest in quality” Customer Loyalty Rating for five consecutive years from Diamond Certified®.  Their certification board conducts in-depth surveys of several of our customers assuring we are held to a principal standard of accountability and that our reputation is verifiable and well earned. Because of this, our customers can trust us twice over; visit our Diamond Certified® page and see how their warranty backs the Pipe Spy warranty.

What That Means for You, The Customer

Our services are not only 100% satisfaction guaranteed, they also provide the best value for your investment.

In order to meet our obligation to provide the best plumbing services, our costs are sometimes higher than some of our competitors because we take NO shortcuts in our work. When we work on a home, we do it right the first time by emphasizing high-quality materials and top customer service.

At Pipe Spy, we minimize added costs and disruptions by employing the more efficient trenchless technology used by our top-notch staff. We also provide free estimates to give you all the details for the bottom-line cost for your replacement project, including:

  • Diagnostics
  • All labor
  • Materials
  • Inspection and certification fees
  • Restoration of your landscaping and hardscaping

Choose the Best

The technicians at Pipe Spy will treat you and your home with the respect and professionalism you deserve. To learn more or to get started on your sewer line project, contact a Pipe Spy professional.